Support

If you need help with CivicOS, you can contact support using the details below.

Contact

Email: support@codeiland.com
Website: iland.codeiland.com/support

Helpful Information

When contacting support, please include:

• Your device model
• Your iOS version
• Your app version
• A short description of the issue
• Screenshots, if relevant

Common Topics

• Document scan issues

  If document scanning does not work, make sure the document is placed on a flat surface with good lighting. Avoid glare, shadows, and cropped edges. If the scan still fails, try cleaning the camera lens and restarting the app.

• Passport NFC reading issues

  If passport NFC reading does not work, make sure your device supports NFC and that NFC is enabled. Place the passport on a flat surface and hold the phone still against the passport chip area until the reading process is complete. Removing the phone too early or moving it during reading may cause the process to fail.

• Permission issues for camera, NFC, or location

  Some features require access to your camera, NFC, or location. If a permission was denied by mistake, open your device settings, find the CivicOS app, and enable the required permission. Camera access is needed for document scanning, NFC is needed for reading supported identity documents, and location may be used only when a feature requires it.

• Profile and identity onboarding questions

  The identity onboarding flow helps verify that each user is eligible and unique. The process may include document scanning, NFC reading, and face verification depending on the selected document type and device capabilities. Follow the instructions shown in the app. If a step fails, check that your document is supported, your device has the required hardware, and the app permissions are enabled.

• App icon customization

  The app may allow you to choose an alternative app icon from the settings page. To change the app icon, open the app and go to Profile → Settings → App Icon, then select your preferred icon. If the icon does not change immediately, restart the app or check whether your device supports alternate app icons.

• Delete my data

  If you have not completed identity verification in the app, there is no verified personal profile to delete.

  If you have completed verification and want to delete your data, open the app and go to:

  Profile → Settings → Review Information → Delete my data

  This in-app deletion flow helps us confirm that the request comes from the verified user. If you cannot access the app, please contact us through the support email on this page and include the email address or account information connected to your app profile.

• Delete app account

  To delete your app account, open the app and go to:

  Profile → Settings → Account → Delete account

  Deleting your account will remove your app account and associated account access. If you have completed identity verification, you may also be asked to review or confirm deletion of related profile information before the account is deleted.

  This in-app flow helps us confirm that the request comes from the account owner. If you cannot access the app, please contact us through the support email on this page.